Operations, simplified.
From first call to farewell.
The system of record for funeral parlours — cases, fleet, mortuary, inventory, and staff — run from one calm, connected platform across every branch.
Operations Overview
Main Branch · Today
Active Cases
47
Fleet On Road
8/12
Pending
3
Staff Online
24
Body pickup: Soweto
Case #2847 closed
Driver en route
New case filed
- 160+
- Funeral parlours
- 2,400+
- Cases managed monthly
- 99.9%
- Platform uptime
- 45%
- Less admin time
+23 this quarter
Rolling 12 months
Average, first 90 days
Figures as at Q3 2026. Averages are across onboarded customers.
Purpose-built for the way parlours actually work
Not a generic CRM bent to fit. Every feature is designed for the unique workflows of funeral operations.
Know where every hearse is, in real time
Live GPS tracking across your whole fleet. Assign drivers in seconds, optimize routes automatically, and let families know exactly when the vehicle will arrive.
- Real-time map of all vehicles and drivers
- Automatic SMS updates to families
- Route optimization and ETA tracking
Every case, tracked from first call to farewell
A complete digital record for every family. Documents, signatures, notifications, and every status change — captured automatically, always audit-ready.
- Full lifecycle tracking with audit trails
- Digital signatures and document storage
- Automatic family notifications at each stage
Case #2847
M. Dlamini Family
And that's just the start
Six more reasons parlours choose GraceVault over spreadsheets, WhatsApp groups, and legacy systems.
Role-based access
12 built-in roles with granular permissions. Everyone sees exactly what their job requires.
Inventory & stock
Coffins, consumables, groceries — QR-coded and tracked across branches in real time.
Analytics & reports
Branch performance, turnaround times, revenue trends, and scheduled exports to your inbox.
24/7 call centre
Body-removal dispatch with automatic driver assignment. Never miss a midnight call again.
Multi-branch control
Run 1 or 100 branches from a single, central dashboard. One login, full visibility.
Set up in minutes
Onboard a new branch — staff, permissions, inventory, schedules — in under ten minutes.
12 roles,
granular permissions
Every person on your team sees exactly what their job requires. From administrator to driver — scoped, auditable, and configurable per branch.
- Leadership
- Management
- Operations
Administrator
Full system access, user management, configuration
General Manager
Cross-branch oversight and consolidated reporting
Financial Manager
Invoicing, payments, reconciliation, and exports
Branch Manager
Branch-level operations and staff management
Vehicle Manager
Fleet allocation, bookings, and maintenance schedules
Coffin Manager
Coffin inventory, inter-branch transfers, stock levels
Inventory Manager
Consumables, groceries, and QR-coded stock control
Compliance Officer
Audit trails, document retention, POPIA requests
Call Centre Agent
Intake, funeral file creation, client communication
Driver
Trip execution, body collection, GPS check-ins
Mortuary Technician
Body storage, shelf management, viewing coordination
Reception
Walk-in enquiries, appointment booking, document handover
Numbers, not promises
Measured across parlours running GraceVault in production.
- Dignity Funerals
- Peaceful Rest
- Eternal Grace
- Sunset Memorial
- Ubuntu Farewells
- 45%
- Less admin time
- R40K+
- Annual fuel savings
- 10 min
- Branch onboarding
- 99.9%
- Platform uptime
Average reduction within the first 90 days of onboarding.
Through GPS route optimisation and real-time fleet visibility.
Permissions, inventory, schedules, and staff — all ready to operate.
Zero unplanned outages in the past 12 months.
Figures as at Q3 2026. Averages are across onboarded customers; individual results vary by branch count and prior systems.
Already on GraceVault? Orion syncs automatically.
Your availability, pricing, and services flow directly to families searching on the marketplace. No double entry, no drift.
Give every family the care they deserve.
Start with a 30-day free trial — all features, no limits, no credit card. See what GraceVault can do for your parlour, then talk to us about a plan that fits.