The quiet confidence of
a parlour that runs itself
From the first call to the final farewell, manage cases, fleet, inventory, and staff across every branch in one calm, connected platform. Built and operated by Etra.
Operations Overview
Main Branch · Today
Active Cases
47
Fleet On Road
8/12
Pending Pickups
3
Staff Online
24
Live Activity
Body pickup: Soweto
Case #2847 closed
Driver en route
New case filed
Trusted by funeral parlours across South Africa
The numbers speak for themselves
Real results from parlours running on GraceVault.
160+
Funeral parlours
2,400+
Cases managed
99.9%
Platform uptime
45%
Less admin time
Everything in one place
One platform for every part of the journey
Not a generic CRM bent to fit. Purpose-built for the way funeral parlours actually operate.
Know where every hearse is, in real time
Live GPS tracking across your whole fleet. Assign drivers in seconds, optimize routes automatically, and let families know exactly when the vehicle will arrive, no more guesswork or anxious phone calls.
- Real-time map of all vehicles and drivers
- Automatic SMS updates to families
- Route optimization and ETA tracking
Every case, tracked from first call to farewell
A complete digital record for every family. Documents, signatures, notifications, and every status change, captured automatically, always audit-ready, never lost in a filing cabinet.
- Full lifecycle tracking with audit trails
- Digital signatures and document storage
- Automatic family notifications at each stage
Role-based access
13 built-in roles. Everyone sees exactly what they need, nothing more.
Inventory & stock
Coffins, consumables, groceries, QR-coded and tracked across branches.
Analytics & reports
Branch performance, turnaround times, and scheduled exports.
24/7 call centre
Body-removal dispatch with automatic driver assignment.
Multi-branch control
Run 1 or 100 branches from a single, central dashboard.
Set up in minutes
Onboard a new branch, staff, permissions, inventory, in ten minutes.
Access, tailored
12 roles, granular permissions
Every person on your team sees exactly what their job requires, nothing more, nothing less.
Admin
Full system access with user management and configuration
General Manager
Cross-branch oversight and reporting
Branch Manager
Branch-level operations and staff management
Vehicle Manager
Fleet management, bookings, and maintenance
Coffin Manager
Coffin inventory, transfers, and stock levels
Call Center
Intake, funeral file creation, and client communication
Driver
Trip execution, body pickup, GPS tracking
Mortuary Staff
Body storage, shelf management, viewing coordination
Loved by operators
Parlours that switched never looked back
“We went from paper chaos to managing 200+ cases a month across 4 branches. GraceVault changed how we operate.”
Thabo Mokoena
Operations Director, Dignity Funerals
“The GPS tracking alone saved us R40K in fuel costs. Seeing where every hearse is in real-time is a game changer.”
Nomsa Khumalo
Branch Manager, Peaceful Rest Parlour
“Onboarding a new branch used to take a week. Now it takes ten minutes: permissions, inventory, schedules, done.”
David Otieno
Founder & CEO, Eternal Grace Group
Give every family the care they deserve
GraceVault is built and operated by Etra. Talk to us about bringing it to your parlour group.